Position Overview: Silver Creek Materials is seeking an experienced Dispatcher with a can-do spirit to effectively dispatch trucks for deliveries of mining and landscaping materials. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems.
Position Key Responsibilities:
Assist customers over the phone to place orders.
Respond promptly to customer or management needs.
Dispatch and coordinate deliveries to homeowners and businesses.
Determine the best delivery method for each product type and quantity.
Assist drivers with directions and routing to ensure timely, safe, and efficient deliveries.
Professionally handle customer disputes.
Confirm and check all job information including but not limited to PO number, job location/name, material needed or being brought in for disposal.
Qualify the driver/customer to ensure the requested material is correct.
Address all problems and concerns about the product and/or driver with the appropriate Sales Team member.
Provide new drivers a copy of the driver safety sheets, and regular drivers new copies every four to six weeks.
Inspect incoming and outgoing loads to ensure they meet the standards and delivery requirements set by Silver Creek Materials and the state; log all rejected loads in the appropriate log.
Direct all material being dumped to the correct location on property.
Maintain a positive and professional attitude while interacting with customers and team members.
Troubleshoot current, or potential issues regarding driver or customer service concerns.
Maintain records pertaining to customer service and continuous improvement methods.
Communicate with the Sales and Operations team as necessary.
Cash and credit card handling.
Direct customers in a detailed, clear, and courteous manner.
Learn product placement and recycling areas to better direct customers.
Minimize errors through proper communication with customers and other departments.
Clearly communicate with loaders, dispatchers, and team members over multiple forms of communication. (radios, email, phone, instant messaging).
Recommend the correct material for the customers project needs.
Obtain detailed information from the customer for proper billing and delivery instructions.
Required Skills / Qualifications:
A High School Diploma or Equivalent.
A minimum of 3 years of dispatch experience in a private or for-hire trucking operation.
A minimum of 3 years of experience using a Point of Sales System and Truck Ticketing System in a retail environment. Counter Point and SMS Turbo experience preferred.
Advanced computer skills, including MS Office and Google.
General knowledge of DFW highway systems.
Ability to meet the schedule requirements and maintain reliable attendance.
Ability to multitask and thrive in a fast-paced environment.
Ability to work with various personality and attitude types.
Ability to memorize and recall detailed information.
Self-motivating with a strong work ethic to exceed company and personal goals.
Willing to work outdoors in all weather conditions as needed.
May be required to walk on uneven surfaces and inspect loads in dump trucks.
Valid Driver’s License preferred.
Bilingual in English and Spanish is a plus.
Must comply with background check and Drug-free Workplace Policy
Ability to perform limited physical tasks, including lifting up to 25lbs.
About Silver Creek Materials
Silver Creek Materials is a mining and composting operation in West Fort Worth, Texas. We are very proud to serve Fort Worth, and the surrounding areas. Discover the competitive prices, fast, professional services, and high-quality products that have made us a recycling, compost, mining, and organic products industry leader.