Summary: The Landscape & Maintenance Branch Manager will serve as a client liaison to the company through outstanding service, ensuring that clients' needs are met, and the relationship will continue, creating high customer retention, while helping the branch achieve its revenue goals. The candidate in this role must also be able to manage job sites, personnel/crews, and equipment. Essential Function: • Develop long-term relationships and communicate on a regular basis with key clients • Inspect key client properties to monitor performance and overall job quality • Ensure MNLSA existing accounts are renewed each year • Coordinate and manage client service teams • Develop annual budgets • Work with Controller to accurately track branch performance • Ensure billing is completed in a timely and accurate manner • Ensure all contracts are executed correctly • Ensure proper use and care of all branch assets • Identify staffing needs • Monitor branch safety record and implement methods to improve safe workplace practices • Monitor and guide Account Managers as they train Foremen and Laborers • Implement and enforce policies and procedures as issued by MNLSA. • Ensure new sales goals for the branch are properly budgeted • Work with the Business Developer to ensure those goals are met or exceeded • Identify prospects to meet sales goals and communicate to Business Developer • Understand and accurately estimate jobs • Ensure proper paperwork is completed for all employee changes. • Communicate with, counsel, train, discipline, review, and develop growth plan(s) for employees • Achieves grounds management operational objectives by contributing information and recommendations to strategic plans and reviews • Prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends and determines system improvements • Work at a fast pace environment while operating with a high sense of urgency • Must uphold company policies, procedures and company core values at all times
About Maldonado Nursery & Landscaping
At Maldonado’s we’re inspired daily to continue building on our founding principle of providing our team the opportunity to grow and become the best person they can be, so that together, we can effect positive change in our families, our industry, our communities, and our environment.