The Assistant Branch Manager will serve as a client liaison to the company through outstanding service, ensuring that clients' needs are met, and the relationship will continue, creating high customer retention, while helping the branch achieve its revenue goals. The candidate in this role must also be able to manage job sites, personnel/crews, and equipment.
Develop long-term relationships and communicate on a regular basis with key clients
Inspect key client properties to monitor performance and overall job quality
Ensure MNLSA existing accounts are renewed each year
Coordinate and manage client service teams
Assists the branch manager to develop annual budgets
Work with branch manager to accurately track branch performance
Ensure billing is completed in a timely and accurate manner
Ensure all contracts are executed correctly
Ensure proper use and care of all branch assets
Identify staffing needs
Monitor branch safety record and implement methods to improve safe workplace practices
Monitor and guide Account Managers as they train Foremen and Laborers
Implement and enforce policies and procedures as issued by MNLSA.
Understand and accurately estimate jobs
Ensure proper paperwork is completed for all employee changes.
Communicate with, counsel, train, discipline, review, and develop growth plan(s) for employees
Achieves grounds management operational objectives by contributing information and recommendations to strategic plans and reviews
Prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends and determines system improvements
Work at a fast pace environment while operating with a high sense of urgency
Must uphold company policies, procedures and company core values at all times
The Landscape & Maintenance Branch Manager manages all account managers, foreman and laborers of the Maintenance department and is responsible for the performance management and hiring of the employees within that department.
This job operates in a professional office environment; however, long periods of driving, walking and inspecting job sites are to be expected. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel is primarily local during the business day, although some projects may require more out-of-the-area and overnight travel
About Maldonado Nursery & Landscaping
At Maldonado’s we’re inspired daily to continue building on our founding principle of providing our team the opportunity to grow and become the best person they can be, so that together, we can effect positive change in our families, our industry, our communities, and our environment.